Patient Services

Ambulatory Care Clinics
The Ambulatory Care Clinics are located on the Ground Floor.  A variety of services are provided including:  Gynecology, Allergy and Internal Medicine.

Community Care Access Centre (CCAC)
Case managers from CCAC are available in the hospital and can be reached at 842-3611 ext. 5290 or 1-800-561-5490 (Woodstock). They assist with Discharge Planning in many ways.  They assess for the need for CCAC services in the home and provide services for eligible patients.  They also provide information about available community care services, offer counseling to help patients and families to deal with the emotional aspects of discharge planning.  CCAC assists patients and families to determine the level of care needed and provides general information about long-term care facilities and discharge planning policies at TDMH. Together with the patient and family, they develop and arrange an appropriate plan of care.  CCAC website: 

Complex Continuing Care
Complex Continuing Care unit is a ten-bed unit located on the first floor.  An interdisciplinary team consisting of Nurses, Physicians, Pharmacists, Registered Dietitians, Registered Respiratory Therapists, Physiotherapists, Occupational Therapists, Geriatric Rehab Program Coordinator and many volunteers.  This diverse team works together to assist patients toward achieving and maintaining their optimal level of independent functioning.

Diabetes Education Centre
The Diabetes Education Centre is staffed by Diabetes Nurse Educators, Registered Dietitians, a Social Worker and a clerical team member.  Either self-referred or physician-referred patients are seen for individual assessments and education.  Group classes are held during the morning every month and evening sessions are held quarterly.  All aspects of Diabetes Management including monitoring blood sugar levels, exercise, nutrition and medications including insulin starts are covered.

Dialysis Unit
Our dialysis unit is a satellite site of the London Health Sciences Centre Regional Renal Dialysis Program. There are six dialysis chairs and treatment is provided to patients with chronic renal failure.

The Dietitian will assess, recommend and monitor a patient's nutritional needs. Nutrition education will also be provided according to individual patient needs.

Emergency and Triage
The Emergency Department at TDMH provides emergency care to approximately 30,000 patients per year. The department is staffed by a team of Nurses who are skilled in emergency care. There is a Physician on-call at all times.  When you arrive at the Emergency Department, your first step is to be seated in the clearly labeled red “Triage” chairs, located at the front of the Emergency Waiting Room. Next, you will see the Triage Nurse. The purpose of triage is to quickly identify patients who have urgent, life threatening conditions. Triage also allows us to identify the most appropriate treatment areas for our patients. If you use numerous medications, keep a current list with your Ontario Health Card. You will then be sent to Emergency Registration to be registered. Once this is completed, you will be asked to take a seat in the Emergency Waiting Room until a physician is available to see you.

You play an important role in your health and safety. If your condition changes, please speak to the Nurse.

Infection Prevention and Control
TDMH has an active program for prevention and control of infections in the hospital.  Some of the key points for you to know are:


We carry many germs and bacteria on our hands.  Most are harmless, however,  some cause illnesses, such as colds, flu, and diarrhea.  Washing your hands is the best thing that you can do to STOP the spread of germs.  Hospital team members and visitors are encouraged to wash their hands using waterless hand sanitizer unless their hands are visibly soiled, then soap and water are required.

    So, don’t get caught dirty handed . . .

Follow these simple steps to keep hands clean:

  • Alcohol-based hand rubs should only be used if no visible dirt is present on the hands.
  • Apply enough sanitizer to make about the size of a quarter onto your hands, enough when you rub your hands together to cover all areas of your hands, including under your nails.
  • Use a rubbing motion to evenly distribute the antiseptic product over all surfaces of the hands, particularly between fingers, fingertips, back of hands and base of thumbs.
  • Rub hands until your hands feel dry (minimum 15-30 seconds).

Everyone 6 months and older should get an annual flu vaccine. It takes about two weeks after vaccination for your body to develop full protection against the flu. Get vaccinated to protect yourself and your loved ones!  

Intensive Coronary Care Unit
The Intensive Coronary Care Unit is a five-bed medical/surgical unit.  The ICCU team cares for patients who require intensive following a major health crisis, complicated surgery, or complex medical condition.  Care is provided by specially trained Critical Care nurses as well as a robust multidisciplinary team.

Interpreter Services
TDMH serves a diverse community of people with many different languages and cultures. Patients or family members who need an interpreter to help them communicate with caregivers should ask the hospital team members for help. Many of our team members speak different languages and they will be pleased to assist you.

To help with communication, you may also wish to have a family member or friend present when your doctor or specialist visits.

Medical/Surgical Unit
The Medical/Surgical Unit is a thirty- bed unit located on the second floor.  An interdisciplinary team consisting of Nurses, Physicians, Pharmacists, Registered Dietitians, Registered Respiratory Therapists, Physiotherapists, Occupational Therapists and many volunteers care for patients who have undergone surgical procedures or are in need of medical care. 

Palliative Care
Palliative Care uses an interdisciplinary team approach to provide support to individuals and families who are facing life threatening or terminal illness, and to those who are grieving. The team offers guidance, emotional support and assistance with pain and symptom management.  In-hospital and community support is provided in partnership with VON Oxford with volunteers who offer caring companionship and respite.

Pastoral Care
Our Pastoral Care team is available to patients, families, and team members. A volunteer chaplain will visit newly admitted patients to provide spiritual care or contact the patient's own faith community. They are on call 24 hours a day to provide support and comfort in a crisis situation.

Pharmacy Services
The Pharmacy Team provides a safe and timely drug distribution system. Pharmacists review all patient medications. They strive to ensure that all medications are appropriate. Patient education regarding their medication will be provided as required.

Rehabilitation Services
Rehabilitation Services includes physiotherapy, occupational and the Geriatric Rehab Therapy Program. Physiotherapists plan and carry out individually designed programs of physical treatment to maintain, improve or restore physical function, alleviate pain and prevent physical dysfunction. Occupational Therapists work towards maximizing a patient's independence in day-to-day activities. They provide individualized treatment programs and can arrange for specialized equipment to help patients reach and maintain their fullest functional capacity.

The Geriatric Rehab Program is designed to assess individual recreation/leisure and physical needs. The team provides social or therapeutic programs, leisure education and resources to help with a patient's overall health and well-being.

Surgical Program
The Surgical Program encompasses a number of services.  These include the Operating Rooms, the Post-Anaesthetic Care Unit, Day Surgery, Minor Surgical Clinic, Pre-admission Clinic and the Endoscopy Unit.  General Surgery, Dental Surgery and Endoscopy services are provided by a team of Nurses, Surgeons and Anaesthetists.